Physiotherapy & Rehabilitation FAQs
We understand that choosing a physiotherapy and rehabilitation provider often begins with practical questions. You may want to know whether you need a referral, what will happen during the first appointment, how fees are structured, whether a female clinician is available, or how to arrange a home visit.
Clear Answers Before You Book
This page answers common questions about appointments, assessment, treatment, fees, documentation, home visits, privacy, clinical services and what happens after rehabilitation.
Open a question to view the answer. If your situation is unusual or medically complex, contact WHPT so the team can guide you toward the appropriate starting point.
Use These FAQs to Clarify
- How to book and prepare
- What assessment may involve
- Fees and documentation
- Home and specialist pathways
- Clinic access and urgent concerns
Frequently Asked Questions at a Glance
| Topic | What you can find here |
|---|---|
| Booking | How to call, WhatsApp, request same-day care, submit an online request, or walk in. |
| First appointment | What to bring, what to wear, and what the assessment may involve. |
| Treatment planning | How we decide session frequency, progression, home exercises, and referral needs. |
| Fees and payment | Consultation, regular-session, home-visit, payment, insurance, and documentation information. |
| Clinicians and privacy | Clinician requests, female-clinician availability, children, family involvement, and confidentiality. |
| Special services | Home physiotherapy, speech therapy, neurological rehabilitation, post-surgical care, and women’s health. |
| After rehabilitation | Return to exercise and the separate role of Alpha Fitness & Martial Arts Club. |
Quick Answer You usually do not need a doctor’s referral to contact WHPT. Call or WhatsApp 0334 8205557, explain the main concern, and our team will guide you toward the most appropriate service. Walk-ins are accepted, but an appointment is encouraged so we can confirm the right clinician and reduce waiting.
Frequently Asked Questions in Brief
We understand that choosing a physiotherapy and rehabilitation provider often begins with practical questions. You may want to know whether you need a referral, what will happen during the first appointment, how fees are structured, whether a female clinician is available, or how to arrange a home visit.
IMPORTANT NOTE
Website information supports planning but does not replace individual assessment. Contact WHPT Pakistan directly to confirm availability, fees and the most appropriate pathway for your needs.
Booking and Before Your Appointment
How do I book an appointment?
Call or WhatsApp WHPT Pakistan at 0334 8205557. These are our preferred booking methods because our team can understand the main concern, check availability, and confirm the appointment directly. You may also submit an online appointment request when the form is available.
Is an online form submission a confirmed appointment?
No. An online form is an appointment request. Your booking becomes final only after our team confirms it by phone call or WhatsApp.
Do you accept walk-in patients?
Yes. Walk-ins are accepted, but an appointment is encouraged. Booking ahead helps us match you with the appropriate clinician and may reduce waiting time.
Can I get a same-day appointment?
Same-day appointments may be available depending on the service and clinician schedule. Call or WhatsApp as early as possible to check.
Do I need a doctor’s referral?
A referral is not usually required for an initial physiotherapy enquiry. Some post-surgical, neurological, medically complex, or insurance-related cases may benefit from reports, medical instructions, or coordination with another healthcare professional.
Can I request a particular physiotherapist?
Yes. You may request a specific clinician. Final confirmation depends on availability, professional suitability, and the type of care you need.
Can I request a female physiotherapist?
Yes, subject to availability. Calling before your visit is the best way to confirm a female clinician and the most suitable appointment time.
What should I bring to my first appointment?
Bring relevant prescriptions, imaging reports, surgical notes, discharge documents, previous treatment records, and a list of important medications when available. These records can support assessment, but care can still begin when older documents are not available.
What should I wear?
Wear comfortable clothing that allows the relevant body area to be assessed and moved. For example, loose trousers or shorts may be useful for a lower-limb assessment, while a comfortable top may help with shoulder or spine examination.
Can I send reports before the appointment?
Yes. You may send relevant reports through WhatsApp before the visit. Please avoid sending unnecessary private information and confirm that the number belongs to WHPT Pakistan.
Do you offer online or video consultations?
No. WHPT does not currently offer online or video physiotherapy consultations because remote contact may not provide enough information to assess movement, function, safety, and the likely source of symptoms accurately. An in-person assessment helps reduce the risk of incomplete or misleading conclusions.
Assessment and Treatment
What happens during the first assessment?
We begin by listening to your main concern, medical history, symptom behavior, daily limitations, and goals. The clinician may then examine movement, strength, mobility, balance, function, or other relevant findings. The exact assessment depends on the service and condition.
Will treatment start during the first visit?
Treatment may begin when it is appropriate and safe to do so. In some cases, the first visit focuses mainly on assessment, education, medical precautions, or referral decisions.
How long is an appointment?
Appointment length can vary according to the assessment, service, clinical needs, and treatment plan. Our team can provide more specific guidance when confirming your booking.
How many sessions will I need?
There is no responsible universal answer. The number and frequency of sessions depend on the condition, severity, duration, medical factors, functional goals, response to care, and participation in the home plan.
Do you sell fixed physiotherapy packages?
No. WHPT does not automatically sell a fixed package before understanding the case. Session frequency and progression are decided according to the individual assessment and response.
Will I receive home exercises?
Many patients receive exercises, activity guidance, or self-management advice when these are appropriate. The plan should match your condition, ability, goals, and current stage of recovery.
Is soreness after physiotherapy normal?
Some people experience temporary muscle soreness or mild symptom awareness after assessment or exercise. Severe, unusual, escalating, or persistent symptoms should be reported so the plan can be reviewed.
What if I am not improving?
Tell your clinician clearly. We may reassess the diagnosis-informed plan, modify treatment, review adherence and load, or recommend medical investigation or referral when appropriate.
Can WHPT communicate with my surgeon or doctor?
Yes. With appropriate consent and contact details, we can support referrals and communicate relevant rehabilitation information with surgeons, physicians, and other healthcare professionals.
Can I stop treatment when I feel better?
You are always involved in decisions about your care. Before stopping, it is useful to review whether pain has improved but strength, movement, balance, endurance, or return-to-activity goals still require attention.
Fees, Payment, and Documentation
| Service or policy | Current information | Important note |
|---|---|---|
| Initial consultation | PKR 2,500 | The consultation supports assessment and care planning. |
| Regular physiotherapy session | PKR 2,000 | Frequency is decided according to the case; no automatic fixed package. |
| Home physiotherapy | Starting from PKR 3,000 | Final fee depends on location and requirements; call first. Advance payment is required after confirmation. |
| Payment methods | Cash, bank transfer, Easypaisa, and JazzCash | Card payments are not currently accepted. |
| Insurance support | Available | We can assist with necessary documents, subject to insurer or employer requirements. |
| Payment slips | Provided | Slips are issued for payments. |
| Additional documents | Available when appropriate | Treatment summaries or necessary documentation may be provided on request. |
Can fees change?
Published fees reflect the current standard rates supplied by WHPT. Home visits, specialized requirements and future service updates should be confirmed by call or WhatsApp before attendance.
Do you accept insurance?
WHPT can assist patients with insurance-related documentation. Coverage, reimbursement, approvals and required formats depend on the insurer, employer or panel arrangement.
Do you provide receipts or treatment documents?
Payment slips are provided. Necessary treatment summaries, attendance information or supporting documents may also be provided when appropriate and requested.
What happens if I arrive late?
Late arrivals are handled according to the circumstances. The session may proceed, may need to be shortened to protect the next appointment or may need rescheduling.
How do I cancel or reschedule?
Call or WhatsApp as early as possible. Early notice helps the team offer the time to another patient and find a suitable replacement appointment.
Home Physiotherapy
Where is home physiotherapy available?
Home physiotherapy is available in Bahria Town, Lahore, and approximately two kilometers around it, subject to therapist availability and location confirmation.
Who may benefit from a home visit?
Home visits may be suitable for neurological patients, seniors, post-surgical patients, and people with significant mobility or transport limitations. Suitability is confirmed case by case.
How much does a home visit cost?
Home physiotherapy starts from PKR 3,000. The final fee depends on location, travel, service requirements, and availability.
Is advance payment required?
Yes, advance payment is required for a confirmed home visit. Speak with a WHPT representative first so the location, service, clinician, fee, and payment details are confirmed correctly.
Can I book a home visit through WhatsApp?
Yes. Send the patient’s name, age, location, main concern, mobility status, preferred time, and any important medical or surgical information. A representative will confirm whether the visit can be arranged.
Children, Families, Privacy, and Communication
Must a parent or guardian attend with a child?
Yes. A parent or legal guardian must attend appointments for children and participate in relevant consent and care decisions.
Can a family member accompany an adult patient?
This is decided case by case according to privacy, patient preference, safety, communication needs, and the type of assessment or treatment.
Does WHPT provide a staff chaperone or personal attendant?
WHPT does not assign clinical staff as a personal attendant. If you need support, privacy arrangements, or a family member present, discuss this when booking so the most appropriate option can be considered.
How is my information handled?
We aim to discuss and document information only for legitimate care, administration, referral, payment, or legal purposes. Avoid sending highly sensitive information through public social-media comments.
Can a caregiver be involved in neurological rehabilitation?
Yes. Caregiver participation can be valuable for transfers, mobility, safety, home exercises, communication, and daily routines when the patient consents and the clinician considers it appropriate.
Services and Care Pathways
Do you provide speech therapy?
Yes. WHPT includes a dedicated speech therapy pathway. Families and adults can call or WhatsApp to discuss the concern and confirm the appropriate appointment.
Do you provide women’s health physiotherapy?
Yes. Women’s health care may include pregnancy-related, postpartum, pelvic-health, pain, movement, and return-to-activity needs within the available professional scope.
Do you provide neurological rehabilitation?
Yes. WHPT supports suitable patients with mobility, balance, walking, transfers, function, and caregiver-related rehabilitation needs after neurological conditions.
Can I attend after surgery?
Yes. Post-surgical rehabilitation is available. Bring the surgical instructions, reports, and precautions when possible, and tell the team the date and type of procedure when booking.
Do you treat sports injuries?
Yes. Sports physiotherapy and rehabilitation can address injury recovery, movement, strength, load tolerance, and return-to-sport preparation.
What happens after rehabilitation is complete?
Some people continue independently, while others benefit from structured fitness, strength, mobility, nutrition, or martial arts support through Alpha Fitness & Martial Arts Club. WHPT and Alpha remain separate services with different professional roles.
Is personal training the same as physiotherapy?
No. Physiotherapy is clinical assessment and rehabilitation. Personal training is a fitness service. A person may transition from WHPT to Alpha when the clinical phase is sufficiently complete and fitness becomes the main goal.
Clinic Access, Hours, and Urgent Concerns
What are WHPT’s opening hours?
WHPT Pakistan is open Monday through Saturday from 10:00 AM to 9:00 PM. The clinic is closed on Sunday.
Are you open on public holidays?
Holiday availability may vary. Confirm by phone, WhatsApp or the current Google Business Profile before travelling.
Is the clinic accessible by elevator?
Yes. WHPT is on the first floor of AB Plaza 82 and can be reached by both stairs and elevator.
Is the clinic wheelchair-accessible?
Yes. Wheelchair access is available, and staff can assist patients who have difficulty using stairs or entering the clinic. Calling before arrival helps us prepare.
What symptoms need urgent medical care instead of a routine appointment?
Severe chest pain, breathing difficulty, collapse, major trauma, sudden facial or limb weakness, loss of consciousness, uncontrolled bleeding or other emergency symptoms require urgent medical services. WHPT is not an emergency department.
A FAQ Should Guide the Next Safe Step
General answers are useful for preparation, but they cannot diagnose an individual problem or replace assessment when symptoms are severe, unusual or changing.
WHPT uses FAQs to clarify processes, professional boundaries and common expectations. The clinical plan still depends on the person’s history, examination, risks and goals.
Use general information to prepare—then use assessment and clinical reasoning to decide what applies to you.
Book an Assessment
Share where the pain is located, how it began, whether you can bear weight, which movements aggravate it, and whether you have fever, trauma, leg weakness, numbness, abdominal symptoms, or pain at night.
Author and Clinical Review
- Consultant Physiotherapist
- MS Orthopedic Manual Therapy
- Founder, WHPT Pakistan